Products > BizGUARD Plus > Customer Satisfaction
Customer Satisfaction is perhaps the most important of all GUARD
benefits because this one is dependent upon all of the others (i.e.,
Flexible Pricing/Billing, Local Connection, Ease of Doing Business,
Safety Resources, and Expert Claims Handling). Our success in this category
is ultimately the measure of our success as a business overall.
Toward that end, one of our proudest benchmarks is the number of
policyholders who choose to renew with us year after year; our
retention ratio is approximately 90%, and we keep aiming for 100! Since we
take every opportunity to speak with our customers directly, you can
read their opinions first-hand. Frankly, their words tell our story
best of all!
testimonials from our agents and policyholders.
Commercial property and
casualty insurers specializing in small to mid-sized
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