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Effective claims handling is about the most rapid possible return to work
of injured employees. While such a statement may sound obvious, the
strategies used to accomplish this goal effectively are not. For example,
telephonic reporting of claims
ensures that we learn of the claim fast enough to become involved in the
coordination of care and properly investigate accidents before key witnesses
and evidence are lost. In facilitating medical treatment, we do NOT contain
costs by choosing economy over quality. Instead, we recognize that expenses
used to encourage a quick and complete recovery get workers back on the job
more promptly and ultimately curb lost-wage payments. In short, Workers'
Compensation claims are different from those of other lines of insurance,
and we have acquired expertise which we believe makes "The GUARD Way" of
integrating our claims and medical management services more effective.
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