More About Claims Reporting

For each of our policyholders, we make toll-free claims reporting available 24 hours a day, seven days a week. By dialing 1-888-NEW-CLMS, our claimants enable us to process cases immediately. Policyholders benefit from this feature in a number of ways, including:

• Our ability to properly investigate accidents before key witnesses and evidence are lost

• Reduced paperwork because we complete the required forms for the policyholder (where state regulations permit)

• In case of Workers’ Comp, coordination of care from the very beginning

• Potential insurance savings because of improved claims experience

Whether a claim is routine or more complicated in nature, our state-of-the-art computer system enables us to process all paperwork quickly so timely payments can be made. A GUARD Claims Team is also assigned to each case. These individuals represent a variety of disciplines, and their in-depth and diverse experience enables us to aggressively work towards resolution.