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  COVID-19 Updates

  Last updated 04.03.2020



 

COVID-19: A Statement From Our Leadership Team

During this unusual time, Berkshire Hathaway GUARD wishes to reinforce our commitment to our agents, our policyholders, our claimants, our employees, and all stakeholders. We are closely monitoring the impact of COVID-19 on the country (and the world) and continue to follow guidelines issued by government health authorities, including the U.S. Centers for Disease Control, the World Health Organization, and local agencies. Through an established but fluid Business Continuity Plan that includes remote access for our work force, our goal is to minimize any disruption in service levels while also ensuring the safety of our employees.

As circumstances change, we remain committed to reacting timely and appropriately to state and federal mandates which help to assist our policyholders, claimants, and agents. Specifically:

Payment Flexibility Options

In response to the ongoing COVID-19 crisis, various State insurance regulators, such as the New York State Department of Financial Services, have issued orders or emergency regulations that require insurers to provide temporary premium payment relief for policyholders experiencing financial hardships as a result of the COVID-19 pandemic. We have added a 30 day grace period for non-payment of premium and will allow up to an additional 15 days for receipt of payment, and we will not be assessing late fees during this time. As circumstances develop over the next few weeks, we will revisit and adjust this timing as needed. We will also continue to comply with any directives issued by state departments of insurance on billing issues. If you are experiencing financial hardship as a result of the COVID-19 pandemic, please call us at 1-800-673-2465 to discuss billing and make alternative payment arrangements.

For New York Policyholders

REGULATORY NOTICE: In response to the ongoing COVID-19 crisis, various State insurance regulators, such as the New York State Department of Financial Services, have issued orders or emergency regulations that require insurers to provide temporary premium payment relief for policyholders experiencing financial hardships as a result of the COVID-19 pandemic. We will be suspending cancellations for non-payment until June 1, 2020, and we will not be assessing late fees for premiums due on or before June 1, 2020. As circumstances develop over the next few weeks, we will revisit and adjust this timing as needed. We will also continue to comply with any directives issued by state departments of insurance on billing issues. If you are experiencing financial hardship as a result of the COVID-19 pandemic, please call us at 1-800-673-2465 to discuss billing and make alternative payment arrangements.

Contact Us

Claims for all types of coverage should continue to be reported to us via 1-888-NEW-CLMS (1-888-639-2567). Our dedicated claims team is available 24/7.

Our Customer Service Department is available to handle calls from 8:00 AM to 7:30 PM EST at 1-800-673-2465 or email us at csr@guard.com or contact us via online chat through our Policyholder Service Center.

Manage Your Policy

Login to our online Policyholder Service Center to manage your account. You can make a payment, review claims and converse with an adjuster, view and print policy documents, chat with a Customer Service Representative and more.

Warnings

We want all of our policyholders to be aware of the heightened risk of scams and price gouging during financial disruptions, and we would like to remind you to contact your insurance agent before purchasing unsolicited insurance policies or changing the terms of current insurance policies.

Please do not hesitate to contact us with any questions or concerns.

We wish the best to all during this challenging time.

The Berkshire Hathaway GUARD Leadership Team

Notice to Colorado Policyholders

Notice to New York State Policyholders

 
 
 

 
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