Homeowners Claims Reporting
Berkshire Hathaway GUARD provides secure coverage and superior service, including effective claims handling. As a result, policyholders should report a loss as quickly as possible, using our toll-free Claims Hotline, 1-888-NEW-CLMS – 24 hours a day, seven days a week. All calls will be transferred to a team specializing in this coverage.
You can expect . . .
Every policyholder expects and deserves an immediate claims response. Our well-defined processes are designed to provide the best available solutions.
After the initial call:
- The claim will be turned over to a highly-trained adjuster who will guide the claimant through the process.
- Information about the loss will be collected and damage to property will be assessed; if necessary, further investigation will occur.
- Sometimes, a physical inspection might be required that could involve scheduling an appointment, interviewing witnesses, taking photos, etc. These activities are often necessary to accurately determine the origin and scope of a loss.
- When appropriate, we will take steps to mitigate damage by implementing actions such as boarding up buildings and reducing moisture to prevent mold and mildew.
- We will explain the policy’s coverage and the manner in which endorsements apply.
- We will work with our claimants to try to achieve our shared goal of a timely resolution.